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Warranty and Support Portal

Welcome to Bar Italia’s support page dedicated to managing technical assistance requests for products both under warranty and out of warranty. We are here to support you in the best possible way, ensuring that your product can return to perfect working condition or assist you with post-warranty management. To proceed with your request, please download and complete the dedicated PDF form, carefully specifying all details related to your product and the nature of the problem encountered, and send it by email.

Products still under warranty

If your product is covered by Bar Italia’s warranty, please provide all requested information, including a detailed description of the problem and the order number or proof of purchase. This will allow us to evaluate your request and provide assistance in accordance with the warranty terms, guiding you through repair or replacement options, as appropriate.

DOWNLOAD PDF — WARRANTY PRODUCT ASSISTANCE

Shipping and Returns

  1. Shipping to the Service Center: Shipping the product to our authorized service center is the customer’s responsibility, who will bear the initial costs. You can arrange the shipment independently or use our ticket services: Easy Return for products up to €600 or Premium Return for products valued over €600. Shipping costs will be reimbursed only if the product, reported as defective within 14 days of receipt, is confirmed to be so by the authorized technical center. Reimbursement of shipping costs, up to a maximum of €59 for products up to €600 and €69 for products over €600, requires the presentation of a payment receipt. It is essential to adequately package the product to minimize the risk of damage during transport. Damage due to inadequate packaging is not covered by the warranty and will be quantified with a repair estimate.
  2. Return of Repaired Product: The return of the repaired product is covered by Bar Italia if the defect is covered by the warranty. If the defect does not fall under the warranty conditions or is caused by improper use, a repair estimate will be provided to the customer, and the return shipping costs will be the customer’s responsibility.

Products out of warranty

Even if your product is no longer covered by the warranty, Bar Italia is still here to offer support. In the PDF form, describe the problem you are facing and any relevant information that can help us better understand the situation. We will contact you with a repair estimate or provide advice on how to proceed in the best possible way.

DOWNLOAD PDF — OUT OF WARRANTY PRODUCT ASSISTANCE

Our goal is to ensure you receive quick and efficient assistance, regardless of the warranty status. By carefully completing the PDF form and providing all the necessary details, you will help us expedite the process and guarantee you a satisfactory solution in the shortest possible time